Shipping and Refund Policy
Buy Back / Refund Policy
1. Brilliant Point Sdn Bhd (“BPSB”), after deducting an administrative fee equivalent to 10%
of the price, will refund to the Distributor ninety per centum (90%) of the amount paid
by the Distributor, less applicable bonuses, upon the buy back by BPSB at the
Distributor’s request, of marketable (namely good condition, useable, resellable,
restockable, unopened, unaltered and have not expired with at least 8 months
remaining on the product validity date) Products sold by BPSB to the Distributor that are
returned within six (6) months of the order date.
2. Defect products must be returned within 30 days of the order date, or It will not be
3. The form of refund will be based on the original form of payment, and instead of a
Refund, the Company may choose other alternatives such as Product voucher credit, as
BPSB may decide at its sole discretion.
4. The Distributor must visit BPSB local office or any outlets in person and present the
following to make a refund request:
a. Original Tax Invoice
b. Product associated with the refund
5. BPSB will process the refund request and issue a refund in thirty (30) days.
Shipping and Delivery
We will process your order as soon as your online purchase is completed. Orders confirmed with
payments made before 3:00 p.m. will be processed on the same business day; orders placed
after 3:00 p.m. will be processed on the following business day.
Customers can expect to have their order delivered according to the schedule listed below from
the day that online purchase is correctly completed and payment is made. “Business Days”
means Monday to Friday, and does not include Saturday, Sunday and state, public and federal
holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below
is the estimated delivery time frame for Malaysia.
Area Delivery Day
Cities / Major towns 1 to 3 working days
Outskirt areas (Outstation) 3 to 7 working days
Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made
to a home or business address where someone is available to sign for the delivery during
All estimates are based on business days.
For your protection, all parcels will require the signature of the receiver upon delivery. Please
note that our courier partner will make only two delivery attempts before returning your
package to BPI
Our courier partner will deliver the parcel to the address stated in the consignment note. In the
event that no one is present to receive the package, a notification card will be dropped into the
mail box. The second attempt will be made once the consignee contacts the courier partner. If
the second attempt fails, the package will be returned to BPI for further action. A “Reshipment
Fee” will be incurred under such circumstances.
Our courier partners will call you if they cannot deliver your parcel. If you wish to have an
update on the immediate location of your parcel, please contact the courier partner assigned to
deliver your parcel. You may also contact our Customer Service Representatives at 03-4142 0411
or email us email@example.com if you have not received your order within 7 business days.
BPI offers free shipping to any address within Malaysia for orders over DP RM300 in total value.
All orders under DP RM300 in total value will incur a flat rate shipping charge of RM10 to any
address within Malaysia. Shipping costs will be added to your order just prior to the point of
payment in the e-shopping process.
Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery
attempts by our courier service partner. A “Reshipment fee” of RM10 will be incurred if you
wish to resend the returned / undelivered parcel(s) to a specific shipping address within